Delete your account

You can schedule permanent account deletion directly in the CashPop Rewards iPhone app. Final deletion happens automatically 30 days after your request.

In the app: open Profile → Settings → Delete account, review the explanation, then confirm “Schedule deletion.” You are signed out immediately and your account becomes unavailable.

During the 30-day grace period

All active sessions are revoked and normal app access is unavailable.
Device notification registrations are removed and SMS, email, push, and campaign marketing are turned off immediately.
Your memberships, points, offers, receipts, gift cards, and store credit are preserved so they can be restored during the grace period.
Signing in alone does not cancel deletion.

Restore your account

Before the 30-day deadline, sign in with the same phone number and complete the one-time SMS verification code. Then explicitly choose Restore Account. If restoration succeeds, your full account data becomes available again, except marketing consents remain off. You may turn eligible marketing choices back on later.

Automatic final deletion

At the end of 30 days, final deletion begins automatically. After the deadline, the account cannot be restored even if background processing has not finished yet. After finalization, your old CashPop account and its personal profile cannot be recovered.

Records that may be retained

CashPop or a participating merchant may retain or de-identify transaction, receipt, refund, gift-card, store-credit, consent, SMS-suppression, security, fraud-prevention, tax, or legal records when needed to meet an obligation. After finalization, retained records are no longer available as your old active CashPop app account.

Before deleting

Review any merchant-issued gift-card or store-credit balance. Final deletion does not cancel a merchant’s legal stored-value obligation, but you may need to contact that merchant directly to establish ownership later.

Cannot access the app?

Email privacy@cashpop.io from a safe address. We will verify your identity before acting. Never send an OTP code or full payment-card number.